Refund policy
Because every PinnedWithPride item is made to order and personalized specifically for the recipient, please read this policy carefully before placing your order.
Personalized items
We do not accept returns or exchanges on personalized items that were made correctly according to the information you provided. Please double-check the credential and name spelling before submitting your order.
Damaged or incorrect items
If your order arrives damaged, defective, or with an error caused by us (wrong credential, wrong name, production defect), we will replace it or issue a full refund at no cost to you.
To initiate a claim:
- Email us at hello@pinnedwithpride.com within 7 days of delivery
- Include your order number
- Attach a clear photo showing the issue
We'll respond within 2 business days and make it right.
Order cancellations
Because production begins quickly after an order is placed, cancellations are only accepted within 2 hours of placing the order. After that window, we cannot guarantee cancellation.
To request a cancellation, email hello@pinnedwithpride.com immediately with your order number in the subject line.
Refund processing
Approved refunds are processed within 5–7 business days and returned to your original payment method.
Questions?
Email us at hello@pinnedwithpride.com.